Frequently Asked Questions
Answers to the questions we hear most often from traders and investors evaluating Trustbalance. If you can't find what you're looking for here, our contact page is the best next step.
What does Trustbalance actually provide?
Trustbalance is a decision-support platform. We organise market data into structured ratings and comparative views so that traders and investors can evaluate opportunities more efficiently. We do not execute trades, hold funds, or manage portfolios on behalf of clients.
Is Trustbalance a source of financial advice?
No. The ratings, scores, and commentary on this platform are informational tools intended to support your own research process. They are not personalised recommendations, and nothing on this site should be treated as financial, tax, or legal advice. Always consider speaking with a qualified, regulated adviser before making investment decisions.
How is the rating methodology built?
Our ratings are derived from a combination of quantitative data inputs and a consistent internal scoring framework, which is described in more detail on our Why Choose Us page. The exact weighting of individual factors is reviewed periodically and may be refined as our approach matures.
Who typically uses Trustbalance?
The platform is designed for self-directed traders and investors who want a structured, data-driven layer to support their own analysis — rather than relying solely on headlines, forums, or unverified tips.
How often are ratings refreshed?
Refresh frequency depends on the underlying data source and the nature of what's being rated. Some figures are updated more frequently than others. We recommend checking the timestamp or context shown alongside any specific rating before relying on it.
Does Trustbalance cover every market or asset type?
Coverage is intentionally focused rather than exhaustive, so that the depth of analysis behind each rating remains meaningful. If you're unsure whether a particular market or instrument is in scope, reach out via our contact page and we'll let you know.
Is there a cost to use the platform?
Access details, including any applicable plans or trial options, are presented when you explore the platform directly. We keep pricing information there rather than duplicating it here, so it stays current.
Can I use Trustbalance alongside my existing tools?
Yes. Most users treat Trustbalance as a complementary layer that sits alongside brokerage platforms, charting software, and their own spreadsheets or research notes, rather than a replacement for them.
Where does your underlying data come from?
We draw on a mix of market and reference data sources that feed our internal scoring framework. We don't publish a full vendor list publicly, but general sourcing principles are outlined on our Advantages page.
Is my information kept private?
We take data handling seriously and outline our approach in detail in our Privacy Policy. We'd encourage you to review that page for the specifics of what is collected and how it's used.
How do I get started with Trustbalance?
The quickest path is to use the "Explore the Platform" link in the navigation above, which will take you through the current access options. If you have questions first, our contact page is a good place to reach the team.
What if my question isn't answered here?
Visit our Contact page and send us a note. We review incoming questions regularly and will do our best to point you in the right direction.
Still have questions?
Our team is happy to walk you through how the ratings work and whether Trustbalance fits the way you trade or invest.